Refund & Returns Policy

Standard Wall Art

For non-personalised wall art, you have the right to cancel your order within 14 days of receiving your item, in accordance with UK consumer law.

If you change your mind, the item must be returned unused, in its original condition and in its original packaging.

Return postage is the responsibility of the customer unless the item is faulty, damaged or incorrect.

Once your return has been received and checked, your refund will be processed to the original payment method.

Personalised & Bespoke Items

As personalised and bespoke products are made specifically for you, we are unable to accept returns or offer refunds if you change your mind or provide incorrect personalisation details.

Please carefully check all names, dates, wording and other details before placing your order. We cannot be held responsible for errors provided by the customer.

If your personalised item arrives damaged, faulty or differs from the details confirmed on your order, please contact us as soon as possible so we can arrange a suitable resolution.

Digital Products

Due to the nature of digital products, refunds are not usually available once the file has been accessed, downloaded or delivered.

If you experience an issue accessing your digital file, or if you believe you have received the wrong file, please contact us and we will do our best to help.

Damaged or Incorrect Items

We carefully package every order, but if your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging.

We will assess the issue and, where appropriate, offer a replacement, repair or refund.

Refunds

Where a refund is approved, it will be made to the original payment method.

Please allow a few working days for the refund to appear in your account, depending on your payment provider.